Pipes

Whistle theme

When replacing a mouthpiece, do I have to send in the old, defective mouthpiece?

Not necessarily, but they make it easier for us to choose the replacement mouthpiece. If the old mouthpiece is not sent and you do not provide us with a detailed description, we will make a model of our choice.

Do I have to send the pipe bowl along with the replacement of the mouthpiece?

Yes absolutely. Each mouthpiece is individually adapted to the pipe bowl.

Can a filterless pipe be converted to a 9mm filter pipe?

This is often possible. If the smallest stem diameter is at least 16mm and the stem and mouthpiece are long enough, we can rebuild the pipe and mouthpiece. However, there is always a small risk that the spar will tear open. We can then repair this with a spar ring, for example. Meerschaum pipes are generally not modified by us.

Can I wait for the repair if I come by in person?

No, we process all orders in sequence. New repairs are sorted at the end.

How or where can I hand in my whistle for repair?

Send us your defective item directly or alternatively visit a local dealer. If there is no dealer in your area, fill out our repair order. Put this together with the whistle in a small box and send it to:


Pipe & Lighter Center

Dorfstrasse 6

21521 Dassendorf

Germany

I inherited/ got a used pipe. Can this be worked up?

Yes. A complete overhaul sometimes works wonders. The head and mouthpiece are polished, part of the crust is removed and the smoke channel is cleaned.

Can I have an acrylic mouthpiece made instead of the old rubber mouthpiece?

Yes, even usually at the same price. The reverse is also usually possible.

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